Storyline 2: How to Fix Unexpected or Erratic Behavior

Article Last Updated Nov 28, 2016

This article applies to:

If you're experiencing unexpected behavior in Articulate Storyline 2, do the following:

  1. Make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
  2. If it's still performing erratically on your local hard drive, a simple repair usually fixes the problem.
  3. If the issue persists after repairing Storyline, follow the steps below for your version of Microsoft Windows to uninstall/reinstall Storyline and repair its supporting software.

Windows 10

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Right-click the Start button, then select Programs and Features.
  3. Select Articulate Storyline from the list of programs and uninstall it.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Storyline installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Right-click the Start button, then select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for .NET Framework 4.6 Advanced Services if it's not already selected and click OK.

Windows 8

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
  3. Select Articulate Storyline from the list of programs and uninstall it.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Storyline installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for Microsoft .NET Framework 4.5 Advanced Services if it's not already selected and click OK.

Windows 7

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Right-click the Storyline installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled and reinstall Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.
  2. Download and reinstall Microsoft .NET Framework 4.
  3. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  4. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows Vista

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Right-click the Storyline installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior, reinstall Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.
  2. Download and reinstall Microsoft .NET Framework 4.
  3. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  4. Using Internet Explorer, install a fresh copy of Adobe Flash Player.