Video playbar is missing in Media Tour

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If you choose to include a playbar for a movie you have added to a Media Tour interaction, you may find that the playbar is missing or is cut off at the bottom of the published interaction if the height of your movie is over 450 pixels.

This is a known issue. You can correct it in one of the following ways:

Add a caption

This issue usually occurs if you choose to include a playbar for a movie but do not include a caption.  In most cases, adding a caption to the movie in Engage will ensure that the player controls for the movie also appear when the interaction is previewed or published.

If adding a caption is not an option for you or if it does not correct the issue, you may need to consider one of the following methods.

Resize the video

You can avoid this issue by resizing the original video so that the height is 450 pixels (or less).  Then insert the video into your interaction again.

You can resize a video in any of the following ways:

  • Republish the video from its source file(s) in your video editing software.
  • Depending on the file format of the original video, you may be able to use Articulate Video Encoder.
  • Use a third-party video editor, such as HandBrake.  This video tutorial demonstrates how to use HandBrake to resize a movie.  (Note that HandBrake will also convert your movie to MP4 file format.)

Modify the published Media Tour

Note:  This method is not officially supported by Articulate.

After publishing your Media Tour interaction, you may be able to correct this issue by modifying the published output.  Here's how:

  1. Navigate to the published output for your interaction.
  2. Open the engage_content folder.
  3. Open the data.xml file in a text editor, such as Notepad.
  4. Perform a search for the file name of the video you inserted into the interaction (for example, MyVideo.mp4).  (To search for text in Notepad, go to Edit > Find.)
  5. Locate the line of code that appears after your video file name, which begins with <image width="###" height="###" (where ### represents the number of pixels).
  6. Change the height value to 450 (or less), and change the width value accordingly to maintain a proper aspect ratio.
  7. Save and close the data.xml file.