Why won't my published content load?

Article Last Updated Dec 01, 2015

This article applies to:

If your published Articulate Presenter output plays properly on your local computer, but won't load after you've uploaded it to your Web site, then it's likely that your XML files were corrupted during the upload process. The XML files to verify are these:

  • <presentation_name>/data/playerproperties.xml
  • <presentation_name>/data/presentation.xml

A common symptom in the Articulate Player is to see "SLIDE 100 of 160 PRESENTATION COMPLETE" in the seekbar:


To correct this behavior, either use the FTP upload feature of Articulate Presenter, or set your FTP application to upload files as binary. Uploading the XML files as ASCII may cause corruption.

It is also important to maintain the directory structure of your published content.