Word cannot open this file because it is already open elsewhere (C:Documents and Settings...Normal.dot)

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If you receive a Word cannot open this file because it is already open elsewhere (C:Documents and Setting...Normal.dot) error message, please uninstall and reinstall your Microsoft Office installation as described below. Note that these steps also include uninstalling and reinstalling Articulate Studio '09, since it relies on the Microsoft Office installation.

Windows 8

  1. Close all programs.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Programs and Features.
  3. Uninstall Articulate Studio '09.
  4. Also in the Programs and Features window, uninstall Microsoft Office.
  5. Reboot your computer.
  6. Reinstall Microsoft Office using your installation disc or executable file.
  7. Reinstall Articulate Studio '09 by right-clicking the installer file and selecting Run as Administrator.  (You can download the latest installer here.)

Windows 7 or Windows Vista

  1. Close all programs.
  2. Navigate to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Studio '09.
  3. Also in the Programs and Features window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Reinstall Microsoft Office using your installation disc or executable file.
  6. Reinstall Articulate Studio '09 by right-clicking the installer file and selecting Run as Administrator.  (You can download the latest installer here.)

Windows XP

  1. Close all programs.
  2. Navigate to Start > Control Panel > Add or Remove Programs, and uninstall Articulate Studio '09.
  3. Also in the Add or Remove Programs window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Reinstall Microsoft Office using your installation disc or executable file.
  6. Reinstall Articulate Studio '09.  (You can download the latest installer here.)

Windows 2000

  1. Close all programs.
  2. Navigate to Start > Settings > Control Panel > Add or Remove Programs, and uninstall Articulate Studio '09.
  3. Also in the Add or Remove Programs window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Reinstall Microsoft Office using your installation disc or executable file.
  6. Reinstall Articulate Studio '09.  (You can download the latest installer here.)