Last Updated: August 25, 2022
The European General Data Protection Regulation (GDPR) became enforceable on May 25, 2018. The GDPR is a regulation on the collection and processing of personal data related to individuals residing within the European Union (EU).
The GDPR's six key principles, as detailed in Article 5 of the legislation, include:
- Lawfulness, Fairness, Transparency
- Limitations on Purpose of Collection, Processing, and Storage
- Data Minimization
- Accuracy of Data
- Data Storage Limits
- Integrity and Confidentiality
At Articulate, we value our worldwide customer base, and your right to privacy. As outlined in our Trust Center, security white paper, and security policy, Articulate employs a holistic approach to security. We welcome the GDPR as an opportunity to deepen our commitment to data protection.
For the GDPR, we are considered a data processor for the data we collect as we deliver e-learning services to our customers, the data controller. As a data processor, Articulate commits that data put in our care by EU data subjects is:
- Collected conservatively and with willful consent
- Able to be deleted and managed by the user
- Always protected with necessary safeguards
We engage carefully vetted sub-processors for specific purposes necessary to deliver e-learning services. We require that each sub-processor sign and adhere to a Data Processing Agreement (DPA), reflecting our commitment and that of our vendors to take the individual's right to data privacy seriously.
View a complete list of vendors we utilize as sub-processors.
Areas of Investment
We've invested in the following areas to comply with GDPR:
- Continuous improvements to our security infrastructure
- Data breach notification procedures
- Annual penetration testing
- Updates to our contractual terms
- Data management
On July 16, 2020, the Court of Justice of the European Union (CJEU) invalidated the EU-US Privacy Shield, and on September 8, 2020 the Federal Data Protection and Information Commissioner (FDPIC) of Switzerland found the Swiss-U.S. Privacy Shield Framework didn't provide adequate protection for personal data transfers from Switzerland to the United States.
Even before these recent developments, Articulate used alternative safeguards identified in the GDPR, including standard contractual clauses (SCCs). We've also assessed our data transfer risks, including engaging an external auditor to evaluate our security controls resulting in SOC 2, Type 2 along with ISO 27001 and ISO 27701 certifications. Additionally, we've specifically assessed the risks raised by the CJEU and determined that those risks are highly unlikely for Articulate because some laws (e.g., the U.S. Electronic Communications Privacy Act) don't regulate Articulate, and other laws that could theoretically apply to Articulate (e.g., Executive Order 12333 and the U.S. Foreign Intelligence Surveillance Act) are unlikely to impact us since we don't provide the services government authorities typically target for broad surveillance (e.g., telecommunication providers, ISPs). We've never received a request for surveillance, and if we did receive such a request, we'd notify the impacted customers unless prohibited by law.
Providing you with control over Articulate's collection, retention, and usage of your data is a key component of the GDPR. The following methods describe the controls available to data subjects:
Opt-Out by Default
- Visitors to Articulate websites residing within the EU are opted out of marketing communications by default.
Opt-Out via Self-Serve
- To manage your communication preferences, please visit our email subscription preferences page.
Browser Cookie Control
- Website visitors can manage their preferences of non-essential cookies by clicking here.
Data Subject Rights
- Learn about the personal data we collect from you by reviewing the How We Collect Personal Data section of our Privacy Notice.
- Contact email@example.com to exercise your data subject rights of access, correction, restriction of processing, withdrawal of consent, deletion, and portability.
Please contact us at firstname.lastname@example.org if you have any questions about how we comply with GDPR.