Tamr Finds a Smarter Way to Train Customers
Discover how Tamr used e-learning to save time, reduce overhead, and boost product training outcomes for their customers.
NEW! June Learning Luminaries Webinar with Tamr
Ever wondered why or how to convert instructor-led to online training? Do you need fast and flexible product training options to support customers and internal teams? Then don’t miss this episode of our exclusive webinar series, Learning Luminaries, which touches on these topics and more.
You can watch the full webinar here, or check out a few highlights below.
Tamr faced a common challenge
Tamr’s customers need comprehensive training to get the most value out of the company’s data products. Originally, instructors led all product training onsite with customers. While effective, this model demanded a four-day commitment from both clients and trainers—plus, travel costs added up. In-person sessions also made it difficult to quickly deliver product training to new employees or changing project teams.
Tamr shares their creative solutions
The solution? Tamr leveraged Rise 360 and Reach 360 to deliver flexible e-learning options that resulted in decreased overhead, significant time savings, and a 30% boost in program enrollments. In the webinar, Tamr shares how they unlocked these incredible results, including:
- How to quickly and effectively transform instructor-led sessions into e-learning courses
- Strategies for fast and easy training distribution, automatic course enrollments, and organizing courses into product-specific learning pathways
- Creative tips to keep online learners engaged on highly technical topics
Watch the full webinar recording
With Articulate 360, Tamr enables more customers to get value from their products faster. But the solutions shared in this webinar apply to any company that wants to equip customers or internal teams with tutorials to accelerate time-to-value.
[E-learning] is one of those things customers expect now. Anyone who’s looking to integrate software into their business processes wants to know, how can I get trained? How can I get enabled? What resources are available to me? I think having that online option has been a big selling point for us.
—Sara Russell, Head of Customer Support and Education at Tamr
Watch the full webinar recording to get all of the product training insights!
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