Enhance customer service skills with effective training
This customizable course helps employees develop exceptional customer service skills that fit your company’s standards.
Get a jump start on creating customer service training courses
Articulate 360 includes 1000+ templates, including customer service training templates, built by e-learning experts. This customer service training template includes topics critical to a successful customer service training program. The fully customizable course is full of engaging multimedia and interactive blocks to drive knowledge retention and increase engagement.
Course template topics include:
Sample learning objectives
Quickly achieve customer service training goals with this customizable template. For example:
- Demonstrate an understanding of the value of exceptional customer service
- Identify effective customer communication practices and skills to provide high-quality service
- Prepare strategies to manage various customer types and respond to a variety of situations
Key features used
Explore the Articulate 360 features that make this course effective and engaging
Scenario blocks
Practice real-world customer service scenarios with interactive characters.
Interactive blocks
Make courses digestible with flashcards, tabs, and sorting blocks.
Quiz lessons
Practice skills to enhance retention with interactive assessments.
The Articulate difference
Save time and improve onboarding experiences with Articulate 360
Supercharged with AI
- Stay in the driver’s seat while creating content nine times faster.
- Get high-quality help from AI Assistant built for instructional design
Designed for all skill levels
- Powerful enough for a seasoned professional
- Easy enough for beginners from any line of business
Accessibility-focused
- Build inclusive onboarding in software that broadly supports WCAG and Section 508
- Robust features include keyboard navigation, screen reader support, and custom closed captions
Global e-learning community
- Grow your skills with E-Learning Heroes, a thriving community of 1.4 million active users
- oin empowering discussions and weekly challenges, and access hundreds of free templates and downloads
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Ready to start creating?
Create, collaborate on, and distribute engaging onboarding training to your teams with Articulate 360, the #1 e-learning platform for creating workplace learning.