Articulate 360 Teams: Roles and Permissions

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In this article, you'll learn about roles and permissions in Articulate 360 Teams, how to transfer team ownership to someone else, and why it's a good idea to add multiple admins to your team.

Understanding Roles

There are four types of users in an Articulate 360 Teams account.

Account Owner

The account owner is the person who bought the subscription and is responsible for billing management. The account owner is the only one who can buy more user seats.

The account owner is also an account admin so he or she can manage all users, groups, and admins for the whole team.

The account owner might not have a user seat by default. If the account owner needs to create e-learning courses, he or she must be assigned to a user seat to use the Articulate 360 apps.

You can be an account owner for multiple teams. (But you can only be a user on one team.)

Account Admin

Account admins manage all users, groups, and admins for the whole team.

Account admins can't make purchasing decisions, but they can ask the account owner to buy more user seats as your team grows.

Admins don't consume user seats (by default), so you can have as many admins as you'd like. However, if admins need to manage the team and create e-learning courses, assign them to user seats so they can use the Articulate 360 apps.

You can be an admin for multiple teams. (But you can only be a user on one team.)

Group Admin

Group admins manage users in the groups they’re responsible for. They can’t see or manage other groups or admins in the account management console.

Group admins can't make purchasing decisions, but they can ask the account owner to buy more user seats as your team grows.

Admins don't consume user seats (by default), so you can have as many admins as you'd like. However, if admins need to manage the team and create e-learning courses, assign them to user seats so they can use the Articulate 360 apps.

You can be an admin for multiple teams. (But you can only be a user on one team.)

User

Users are seat holders. They have access to the Articulate 360 apps, such as Storyline 360 and Rise 360. Users create e-learning courses and collaborate on projects.

You can only be a user on one team. You can’t be a user on multiple teams simultaneously.

Understanding Permissions

Here are the tasks that can be performed in an Articulate 360 Teams account and who has permissions to do them. To learn more about these tasks, see the Articulate 360 Teams user guide.

Task

Account Owner

Account Admin

Group Admin

User

Use the Articulate 360 apps to create e-learning courses and collaborate on projects

 

 

 

Add users to the team

 

Bulk-import users via CSV file

 

 

Remove users

 

Create groups of user seats

 

 

Rename groups

 

 

Add seats to groups

 

 

Add users to groups

 

Move seats between groups

 

Remove users from the team

 

Remove seats from groups

 

 

Delete groups

 

 

Add admins

 

 

Edit admin permissions

 

 

Assign groups to admins

 

 

Remove admins

 

 

Name the team

 

 

 

Rename the team

 

 

Switch between teams

 

Own or manage multiple teams

 

Make purchasing decisions, such as buying more user seats for the team

 

 

 

Transferring Account Ownership

Articulate 360 Teams subscriptions can have multiple admins but only one account owner. The owner is the only person who has access to billing management.

You can't transfer account ownership to someone else in the account management console, but we can help with that. Contact us with authorization from the current account owner and the following details for the new account owner, and we'll take care of it for you.

  • Name
  • Email address
  • Phone number
  • Billing address

Designating a New Admin When None Are Available

We can't change your account roles or permissions. Only the account owner and account admins can add more admins to your team. Since admins don't consume user seats by default, you can add as many admins as you like. We recommend adding more admins than you think you might need, even if they don't regularly use Articulate 360. They can be backup admins in situations when no one else is available.