Articulate 360 and Storyline 3: Send Us a Screen Recording of Your Issue

We may sometimes ask you to create a screen recording of the issue you're experiencing to help with our investigation. You can use any screen recording tool you like or use one of these Articulate apps:

Peek 360

For Articulate 360 subscribers, Peek 360 is the quickest way to record a screencast, and it's available for Windows and Mac. Follow the steps below:

1. Launch Peek 360 on your computer and click New Recording.

2. Select the application you want to record, then choose a microphone  (if you have one)  when the recording window appears.

3. Click the red Record button and reproduce the issue.

4. When you're finished, click Done on the recording control bar or click the Peek 360 icon in your system tray (by the clock).

5. You can preview your recording, give it a name, and then click Upload to send it to your Articulate 360 account.

6. Windows will notify you when it's done uploading, and a link to your screencast will automatically be copied to your clipboard.

7. Share the link with us.

Storyline 360 and Storyline 3

Use the screen recorder in Storyline 360 or Storyline 3. You can open more than one instance of Storyline when you need to record a Storyline issue. Follow the steps below:

1. Launch Storyline on your computer and click Record Screen on the left panel.

2. When the recording window appears, select a microphone (if you have one) on the recording control bar.

3. Choose a recording size (full screen is best), and then click the red Record button.

4. Reproduce the issue you're experiencing and click Done or press the Esc key when you're finished.

5. Select the option to insert the recording as a Video on a single slide, choose to Show mouse cursor, then click Insert.

6. For Storyline 360, publish the project file to Review 360 and share the link to the content with us or publish it to a video file and upload it to your support case.

7. For Storyline 3, you can zip the Storyline project (*.story)  file and upload it to your support case.

Replay 360

Add screen recordings to Replay 360 projects and share them with us. Follow the steps below:

1. Launch Articulate Replay on your computer and click Record Screen.

2. When the recording window appears, select a microphone (if you have one) on the recording control bar.

3. Choose a recording size, and then click the red Record button.

4. Reproduce the issue you're experiencing and click Done or press the Esc key when you're finished.

5. When Replay reappears, click Publish on the ribbon. Publish the project to Review 360 and share the link to the content with us or publish it to a video file and upload it to your support case.