Error 8007064C When Installing Articulate 360 Apps

Article Last Updated

This article applies to:

Storyline 360, Studio 360, Replay 360, Articulate 360 Desktop App, Peek 360

If you see error message 8007064C when installing Articulate 360 apps, such as Storyline 360 or Studio 360, here's how to fix it:

Run Windows Update and install all important updates.
Reboot your computer and try to install the Articulate 360 desktop app again.

If you still see error 8007064C, install a fresh copy of Visual C++ runtime from Microsoft:

Download and install Visual C++ for Visual Studio 2019. There are two files to install: vc_redist.x64.exe and vc_redist.x86.exe.
Reboot your computer and try to install your Articulate 360 apps again.

Please let us know if the problem persists.