Storyline: Email Trigger Doesn't Work as Expected

Article Last Updated Apr 04, 2017

This article applies to:

Email triggers can be really handy in e-learning courses, but sometimes they might not work as you'd expect. You'll want to make sure learners have the resources they need to use email triggers.

  • The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the app.
  • The email app must allow JavaScript and HTML submissions from external programs (in this case, Storyline). Some email apps, such as Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these apps.

Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. We recommend testing a published course before distributing it to learners to see if email triggers will work in your environment.