If you encounter one of these errors when previewing or publishing an Engage interaction, please review the following reasons and solutions:
Error generating output
Error generating content
If your Engage interaction is inserted into a Presenter presentation, you may encounter the following error message when attempting to preview or publish the presentation:
AP6.exe has stopped working
First font contains an apostrophe
If the first font listed in your Fonts directory (C:\Windows\Fonts) contains an apostrophe ('), this issue can occur. Use either of the following methods to correct it:
Delete the font that contains an apostrophe from the top of the list in your Fonts directory (C:\Windows\Fonts).
Or, download and install this empty font on your computer.
Hyperlink contains an apostrophe
If any hyperlinks in your Engage interaction contain an apostrophe, this issue can occur. Use any of the following methods to correct it:
Use web addresses that do not contain apostrophes.
Or, replace each apostrophe with its URL-encoded equivalent: %27.
Or, use a URL shortening service, such as Bit.ly or Goo.gl, to mask the original URL.