"Error generating output" when previewing or publishing an interaction

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If you encounter one of these errors when previewing or publishing an Engage interaction, please review the following reasons and solutions:

Error generating output
Error generating content

If your Engage interaction is inserted into a Presenter presentation, you may encounter the following error message when attempting to preview or publish the presentation:

AP6.exe has stopped working

First font contains an apostrophe

If the first font listed in your Fonts directory (C:\Windows\Fonts) contains an apostrophe ('), this issue can occur. Use either of the following methods to correct it:

  • Delete the font that contains an apostrophe from the top of the list in your Fonts directory (C:\Windows\Fonts).
  • Or, download and install this empty font on your computer.

Hyperlink contains an apostrophe

If any hyperlinks in your Engage interaction contain an apostrophe, this issue can occur. Use any of the following methods to correct it:

  • Use web addresses that do not contain apostrophes.
  • Or, replace each apostrophe with its URL-encoded equivalent: %27.
  • Or, use a URL shortening service, such as Bit.ly or Goo.gl, to mask the original URL.