History report does not display Date / Time or Duration when exported to CSV or XML

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This article applies to:

When a standard user logs into your Articulate Online account (user portal) and selects the History tab to view their activity, they will have the option to export the report to:

  • CSV
  • PDF
  • XML

If a user exports their History report to CSV or XML, the Date / Time column and the Duration column will not appear in the exported report.

This is a known issue.  You can work around this issue in one of the following ways:

  1. The user can export their History report to PDF, which appropriately includes the Date / Time and Duration information.
  2. An administrator or publisher for your Articulate Online account can export User Activity reports to CSV or XML that include the Date / Time and Duration information.