Legacy Apps: LMS Tracking Issues with Internet Explorer 9

Article Last Updated

This article applies to:

Some learning management systems (LMSs) have compatibility issues with Internet Explorer 9. As a result, content may not track properly. We recommend contacting your LMS provider to determine if Internet Explorer 9 is officially supported. The following suggestions may also help.

Solving an Adobe Flash Player Bug with iFrame Content

If your content is delivered to learners in an iFrame (you may need to ask your LMS provider about this), Internet Explorer 9 will force the mode of the parent window onto the child window (i.e., the iFrame). This can trigger a bug in Adobe Flash Player. Your LMS provider may be able to correct it by adding <meta http-equiv="X-UA-Compatible" content="IE=8" /> to the header of the parent web page.

Use Compatibility View

Compatibility View lets you see specific web pages as they would appear in an earlier version of Internet Explorer. To avoid tracking issues, configure Internet Explorer to use Compatibility View for your LMS content. Click here to learn how. Compatibility View can also be enforced through Group Policy by network administrators.