OpenType (OTF) fonts are incorrect when previewing or publishing

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If you're using OpenType (OTF) fonts in Articulate Storyline, you may find that text doesn't look right when you preview or publish.

Storyline supports OpenType fonts. However, a Microsoft Windows update released December 11, 2012 prevents OpenType fonts from rendering properly.

We provided a programmatic workaround for this issue in Update 2 for Storyline. To take advantage of the new features and fixes, download and install the latest version of Storyline from the link in your product confirmation email, or get it here. Then republish your Storyline project.

If you need to uninstall Security Update KB2753842 for Microsoft Windows, here's how to do so:

Windows 8

  1. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Programs and Features.
  2. Click "View installed updates" in the left navigation pane.
  3. Type KB2753842 into the search field in the upper right corner of the window.
  4. Select Security Update for Microsoft Windows (KB2753842) from the search results.
  5. Click Uninstall at the top of the list.
  6. Click Yes when you're prompted to confirm your request.
  7. Restart your computer.

Windows 7 or Windows Vista

  1. Go to Start > Control Panel > Programs > Programs and Features.
  2. Click "View installed updates" in the left navigation pane.
  3. Type KB2753842 into the search field in the upper right corner of the window.
  4. Select Security Update for Microsoft Windows (KB2753842) from the search results.
  5. Click Uninstall at the top of the list.
  6. Click Yes when you're prompted to confirm your request.
  7. Restart your computer.

Windows XP

  1. Go to Start > Control Panel > Add or Remove Programs.
  2. Mark the "Show updates" check box at the top of the window.
  3. Scroll through the list of programs and updates until you locate Security Update for Microsoft Windows (KB2753842).
  4. Select the update, and click the Remove button.
  5. Follow the prompts to uninstall the update.
  6. Restart your computer.