Unable to Connect to Articulate Online

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When you publish a course to Articulate Online, you may see this error message:

Unable to connect to Articulate Online. Please verify you are connected to the internet and your login information is correct.

Here are several reasons why the publishing process can fail and what to do about them.

Connectivity Issues

  • Articulate Online may be down. Visit https://www.articulatestatus.com to see if Articulate Online is experiencing an outage. Click the Subscribe button in the upper right corner of the status page if you'd like to receive notifications of status changes.
  • You're not connected to the internet or the upload process was interrupted due to a connectivity issue. Make sure your internet connection is stable, then try publishing again.
  • The port or domain is blocked by your firewalls or other networking devices.
  • Your Storyline or Studio software is unable to connect to the internet because of a local or corporate firewall. (Some firewalls give you the option to allow programs to access the internet. If you see a prompt about this while publishing to Articulate Online, grant your Articulate apps access and try publishing again.)

Email, Password, and URL Issues

  • Your email or password is incorrect. If you don't remember your password, you can reset it.
  • Your account URL is wrong. It should look like this (don't add https://): companyname.articulate-online.com
  • Your account URL has extra dots or periods.

Software and Content Issues

  • Make sure you're using a supported web browser.
  • The title or description of your course has curly quotes. Use straight quotes instead.
  • You're tracking a Presenter course by a quiz, but the quiz is missing from your project. Delete the quiz placeholder in PowerPoint, and then add the quiz to your course again.

If you still can't publish directly to Articulate Online from Storyline or Studio, try publishing for manual upload to Articulate Online.