Articulate Online: How to Fix Special Characters Displaying as HTML Unicode in Survey Answers in Reports

You may find that special characters in survey answers unexpectedly display as HTML Unicode (for example:  commas display as &#44 and ampersands display as &amp) in Articulate Online reports if all the following criteria are true:

• You are using a Survey quiz (rather than a Graded quiz).
• Your survey includes Short Answer or Essay questions.
• The resume feature is enabled in the survey.
• Users exit the survey without completing it, and then resume it later.

This is a known issue.  You can avoid it in one of the following ways:

• Change the Quiz Type to Graded, and republish your quiz.
• Turn off the resume feature, and republish the quiz.