System.Xml.XmlException error in Engage '09

Article Last Updated

This article applies to:

If you receive the following error message when creating or editing Engage '09 interactions, it indicates a corrupt workspace.xml file:

"System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1."

You can correct this issue.  Here's how:

  1. Close Articulate Engage '09.
  2. Right-click the Start button in the lower left corner of your screen, and select Explore (in Windows 7, select Open Windows Explorer).
  3. Type %appdata% into the address field, and press the Enter key on your keyboard.
  4. Open the Articulate folder from the list of directories that appear.
  5. Rename the Engage folder to Engage 2.