Storyline 1 and 2: "Unable to Connect to the Server" Error When Viewing Tin Can API Content

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You may encounter the following error when attempting to view Tin Can API content:

Unable to connect to the server

There are two possible causes for this message:

No Internet Access

This issue will occur when content doesn't have Internet access and is unable to communicate with the LMS. To resolve it, re-establish your Internet connection and click Retry.

The LMS Is Rejecting the Data

You'll also encounter this issue if the LMS rejects the data being sent by the content. Contact your LMS provider for a solution.