Unable to Retry or Review Quiz After Printing Results

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You may find that you're unable to retry or review a quiz in your Articulate Presenter course when the following conditions are true:

  • The option to Allow user to print results is enabled in the quiz.
  • The option to Prompt the user for their name before printing is also enabled in the quiz.
  • The learner prints their results at the end of the quiz then clicks the Finish button to exit the quiz.
  • The learner later returns to the quiz slide.

In the scenario above, the learner will see the print results prompt for their name when they return to the quiz slide, and they won't be able to retry or review the quiz.

This is a known issue. To avoid this behavior, disable the option to Prompt the user for their name before printing.

Tip: This issue was fixed in Articulate Studio '13. Click here to learn more about Studio '13.