Storyline 1: How to Fix Unexpected or Erratic Behavior

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This article applies to:

If you're experiencing unexpected behavior in Articulate Storyline, do the following:

  1. Make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
  2. If it's still performing erratically on your local hard drive, repair Storyline.
  3. If the issue persists after repairing Storyline, follow the steps below for your version of Microsoft Windows to uninstall/reinstall Storyline and repair its supporting software.

Windows 8

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC), and reboot your computer when prompted.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Programs and Features.
  3. Select Articulate Storyline from the list of programs, and uninstall it.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the slCleanup.bat file, and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Storyline installer, and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) if it's not already selected, and click OK.

Windows 7

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC), and reboot your computer when prompted.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Right-click the slCleanup.bat file, and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Right-click the Storyline installer, and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled and reinstall Adobe Flash Player. Here's how:

  1. To ensure that Microsoft .NET Framework 3.5.1 is enabled:
    • Go to Start > Control Panel > Programs > Programs and Features.
    • Click the link in the left navigation pane to Turn Windows features on or off.
    • Mark the box for Microsoft .NET Framework 3.5.1 if it's not already selected, and click OK.
  2. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  3. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows Vista

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC), and reboot your computer when prompted.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Right-click the slCleanup.bat file, and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Right-click the Storyline installer, and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior, reinstall Adobe Flash Player. Here's how:

  1. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  2. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows XP

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Articulate Storyline.
  2. Reboot your computer.
  3. Download and extract this zip file on your computer.
  4. Double-click the slCleanup.bat file to run it. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  5. Reinstall Storyline. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, reinstall Microsoft .NET Framework and Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Microsoft .NET Framework 2.0.
  2. Download and reinstall Microsoft .NET Framework 2.0. Select the 32-bit version or 64-bit version based on your version of Windows.
  3. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  4. Using Internet Explorer, install a fresh copy of Adobe Flash Player.