Studio '09: How to Fix Unexpected or Erratic Behavior

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This article applies to:

If you're experiencing unexpected behavior in Articulate Studio '09, do the following:

  1. Make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
  2. If it's still performing erratically on your local hard drive, repair Studio.
  3. If the issue persists after repairing Studio, follow the steps below for your version of Microsoft Windows to uninstall/reinstall Studio and repair its supporting software.

Windows 8

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC), and reboot your computer when prompted.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Programs and Features.
  3. Select Articulate Studio '09 from the list of programs, and uninstall it.
  4. Also in the Programs and Features window, uninstall Microsoft Office.
  5. Reboot your computer.
  6. Download and extract this zip file on your computer.
  7. Right-click the PRE.bat file, and select Run as Administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  8. Reinstall Microsoft Office.
  9. Right-click the Studio '09 installer, and select Run as Administrator to reinstall it. (Download the latest version here.)
  10. From the zip file downloaded in step 6, right-click the POST.bat file, and select Run as Administrator. (This restores custom templates, color schemes, logos, playlists, and presenter bios you previously created. It should only take a few seconds.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) if it's not already selected, and click OK.

Windows 7

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC), and reboot your computer when prompted.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Studio ’09.
  3. Also in the Programs and Features window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the PRE.bat file, and select Run as Administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Reinstall Microsoft Office.
  8. Right-click the Studio '09 installer, and select Run as Administrator to reinstall it. (Download the latest version here.)
  9. From the zip file downloaded in step 5, right-click the POST.bat file, and select Run as Administrator. (This restores custom templates, color schemes, logos, playlists, and presenter bios you previously created. It should only take a few seconds to complete.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled and reinstall Adobe Flash Player. Here's how:

  1. To ensure that Microsoft .NET Framework 3.5.1 is enabled:
    1. Go to Start > Control Panel > Programs > Programs and Features.
    2. Click the link in the left navigation pane to Turn Windows features on or off.
    3. Mark the box for Microsoft .NET Framework 3.5.1 if it's not already selected, and click OK.
  2. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  3. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows Vista

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC), and reboot your computer when prompted.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Studio ’09.
  3. Also in the Programs and Features window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the PRE.bat file, and select Run as Administrator. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Reinstall Microsoft Office.
  8. Right-click the Studio '09 installer, and select Run as Administrator to reinstall it. (Download the latest version here.)
  9. From the zip file downloaded in step 5, right-click the POST.bat file, and select Run as Administrator. (This restores custom templates, color schemes, logos, playlists, and presenter bios you previously created. It should only take a few seconds.)

If you're still experiencing unexpected behavior, reinstall Adobe Flash Player. Here's how:

  1. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  2. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows XP

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Articulate Studio ’09.
  2. Also in the Add or Remove Programs window, uninstall Microsoft Office.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Double-click the PRE.bat file to run it. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Reinstall Microsoft Office.
  7. Reinstall Articulate Studio ’09 . (Download the latest version here.)
  8. From the zip file downloaded in step 4, double-click the POST.bat file to run it. (This restores custom templates, color schemes, logos, playlists, and presenter bios you previously created. It should only take a few seconds.)

If you're still experiencing unexpected behavior after performing the steps above, reinstall Microsoft .NET Framework and Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Microsoft .NET Framework 2.0.
  2. Download and reinstall Microsoft .NET Framework 2.0. Select the 32-bit version or 64-bit version based on your edition of Windows.
  3. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  4. Using Internet Explorer, install a fresh copy of Adobe Flash Player.

Windows 2000

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Go to Start > Settings > Control Panel > Add or Remove Programs, and uninstall Articulate Studio ’09.
  2. Also in the Add or Remove Programs window, uninstall Microsoft Office.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Double-click the PRE.bat file to run it. (This deletes the Studio registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Reinstall Microsoft Office.
  7. Reinstall Articulate Studio ’09 . (Download the latest version here.)
  8. From the zip file downloaded in step 4, double-click the POST.bat file to run it. (This restores custom templates, color schemes, logos, playlists, and presenter bios you previously created. It should only take a few seconds.)

If you're still experiencing unexpected behavior after performing the steps above, reinstall Microsoft .NET Framework and Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Microsoft .NET Framework 2.0.
  2. Download and reinstall Microsoft .NET Framework 2.0.
  3. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  4. Using Internet Explorer, install a fresh copy of Adobe Flash Player.