Storyline 360: How to Fix Unexpected or Erratic Behavior

Article Last Updated Jun 26, 2018

This article applies to:

If Storyline 360 is malfunctioning, first make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.

If it's still performing erratically, follow the steps below for your version of Microsoft Windows:

Windows 10

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Right-click the Start button, then select Apps and Features.
  3. Select Articulate Storyline 360 from your list of apps and uninstall it.
  4. Reboot your computer.
  5. Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or double-clicking the shortcut on your desktop.
  6. Click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Type Turn Windows features on or off in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
  2. Click Turn Windows features on or off in the search results.
  3. Mark the box for .NET Framework 4.7 Advanced Services if it's not already selected and click OK.

Windows 8

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
  3. Select Articulate Storyline 360 from the list of programs and uninstall it.
  4. Reboot your computer.
  5. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  6. Click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for Microsoft .NET Framework 4.5 Advanced Services if it's not already selected and click OK.

Windows 7

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

If you're using Windows 7 with a DPI setting over 100% (i.e., a high resolution monitor), you must use an Aero-enabled system theme for your Articulate 360 apps to work properly. See this article for for more information.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline 360.
  3. Reboot your computer.
  4. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  5. Click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.

If you're still experiencing unexpected behavior after performing the steps above, reinstall Microsoft .NET Framework and Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.5.2 (or later).
  2. Download and reinstall Microsoft .NET Framework 4.5.2 (or later).
  3. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  4. Using Internet Explorer, install a fresh copy of Adobe Flash Player.