Storyline 360: How to Fix Unexpected or Erratic Behavior
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This article applies to:
If Storyline 360 is malfunctioning, first make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
If it's still performing erratically, follow the steps below for your version of Microsoft Windows:
Windows 10
You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.
- Temporarily turn off User Account Control (UAC) and reboot your computer.
- Right-click the Start button, then select Apps and Features.
- Select Articulate Storyline 360 from your list of apps and uninstall it.
- Reboot your computer.
- Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or double-clicking the shortcut on your desktop.
- Click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
- Type Turn Windows features on or off in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
- Click Turn Windows features on or off in the search results.
- Mark the box for .NET Framework 4.7 Advanced Services if it's not already selected and click OK.
Windows 8
You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.
- Temporarily turn off User Account Control (UAC) and reboot your computer.
- Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
- Select Articulate Storyline 360 from the list of programs and uninstall it.
- Reboot your computer.
- Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
- Click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
- Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
- Click the link in the left navigation pane to Turn Windows features on or off.
- Mark the box for Microsoft .NET Framework 4.5 Advanced Services if it's not already selected and click OK.
Windows 7
You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.
If you're using Windows 7 with a DPI setting over 100% (i.e., a high resolution monitor), you must use an Aero-enabled system theme for your Articulate 360 apps to work properly. See this article for for more information.
- Temporarily turn off User Account Control (UAC) and reboot your computer.
- Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline 360.
- Reboot your computer.
- Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
- Click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
If you're still experiencing unexpected behavior after performing the steps above, reinstall Microsoft .NET Framework and Adobe Flash Player. Here's how:
- Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.5.2 (or later).
- Download and reinstall Microsoft .NET Framework 4.5.2 (or later).
- Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
- Using Internet Explorer, install a fresh copy of Adobe Flash Player.