Attachments Won't Open

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This article applies to:

If attachments (resources) won't open in your published output, it's likely you're encountering one or more of the following security restrictions:

Local security restrictions

Test your published content in its final destination. If you view published content on your local computer, you'll encounter security restrictions that may cause various features to fail. To avoid these restrictions, view your content in the environment for which it was published:

  • Web: Upload your content to a web server and view the content with a valid http address.
  • LMS: Upload your content to your LMS, then login as an end-user and view the course.
  • Articulate Online: Upload your content to your Articulate Online account.
  • Offline: If you'll be distributing your content offline, publish for CD.

Pop-ups are blocked

Some modern web browsers (or their plugins) automatically block pop-ups. These pop-up blockers can also prevent attachments from opening. You may need to turn off your pop-up blockers or adjust their settings to allow pop-ups from specific websites. For example, here's how to manage the pop-up blocker in Google Chrome.

Web browser security

If attachments still won't open, reset your web browser security settings to their defaults. Here's how it's done in Internet Explorer:

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options. (If the Tools menu isn't visible, press the Alt key to see it.)
  3. Select the Security tab and click Reset all zones to default level. (If it's grayed out, it means you're already using default settings.)
  4. Select the Privacy tab and click Default. (If it's grayed out, it means you're already using default settings.)
  5. Select the Advanced tab and click Reset.
  6. Click OK, then restart your browser.

Enhanced security in Windows 8 and later can affect CD presentations

If you published for CD and are using Windows 8 or later, you may be encountering enhanced security in these operating systems, which can prevent attachments from opening. To avoid this enhanced security, do either of the following:

  • Right-click the launch file for your published course and select Run as administrator.
  • Turn off User Account Control (UAC): Windows 10, Windows 8

File naming conventions

When naming attachments (resources), avoid using special characters, accents, and spaces. Use only letters, numbers, underscores, and hyphens.