Browse Articles

Browse Articles

Storyline 3 End-of-Support Transition Guide

Article Last Updated

This article applies to:

Storyline 3

We'll end support for Storyline 3 on December 30, 2024, to focus our resources on Articulate 360—the industry-leading creator platform for workplace learning. That focus lets us continue adding value for Articulate 360 subscribers with new features, including powerful AI capabilities.

We know you love the flexibility and robust content creation Storyline 3 provides. That's why we're confident you'll love Articulate 360, which does that and so much more. Articulate 360 offers:

Curious? Contact us to discuss your upgrade options, or try Articulate 360 by starting a free 30-day trial.

Read on to learn everything you need to know about the end of support for Storyline 3. We're here to help you along the way, and we'll continue to fully support Storyline 3 until December 30, 2024.

FAQs

What does the end of support for Storyline 3 mean?

After December 30, 2024, Storyline 3 won't receive any updates, and we'll no longer provide technical support unless you need help reactivating the software with your serial number. We recommend moving to Articulate 360, which includes the latest version of Storyline and offers continuous updates.

Bonus: Articulate 360 subscribers get personal email support from our staff 24 hours a day, 7 days a week. Articulate 360 Teams subscribers have the added benefit of live chats with our support staff, available 24 hours a day, 5 days a week. Response times are also prioritized for Articulate 360 Teams subscribers who need help with Articulate 360 and Reach 360. Learn more about how we provide customer support. 

What are the events leading up to the end of support for Storyline 3?

Here are the events leading up to the end of support for Storyline 3:

April 25, 2023
We released the final feature update for Storyline 3.

December 31, 2023
We'll stop selling new licenses for Storyline 3.

December 30, 2024
We'll end support for Storyline 3.

Can I open my Storyline 3 course in Storyline 360?

Yes. Storyline 3 projects are compatible with Storyline 360. Open your Storyline 3 project files in Storyline 360, then edit and publish as needed. It's that easy!

What's the difference between Storyline 3 and Storyline 360?

Storyline 360 is part of Articulate 360, an annual subscription with everything you need to create e-learning. Multiple award-winning authoring tools, 17+ million royalty-free course assets, collaboration features, and training with industry experts are all included.

Unlike Storyline 3, Storyline 360 is the latest version of Storyline. That means it's continuously being updated with new features—such as powerful AI capabilities, accessibility enhancements, text-to-speech narration, and the modern player. For a full feature comparison across Storyline versions, check out this list.

I want to subscribe to Articulate 360 but can't use cloud services. Can you help?

Yes. We understand that some organizations can't use online or cloud-based services. We have solutions for you. For example, we can turn off cloud-based services like Rise 360, Review 360, Storyline 360 team slides, or Storyline 360 text-to-speech at the account owner's request. Contact us to discuss your options.

Is Articulate 360 data safe in the cloud?

Yes. We take security seriously at Articulate. We understand how important data protection is to our customers, and we work hard to maintain your trust.

You can learn about our commitment to security and privacy at our Trust Center. Here's how we handle the different types of data associated with your Articulate 360 subscription. Articulate 360 is also FedRAMP® authorized, making it a trusted tool for government organizations.

Cloud-based services such as Rise 360, Review 360, and account management are stored and transferred between your computer and our servers using bank-grade encryption.

Projects you create with Storyline 360, Studio 360, Replay 360, and Peek 360 are stored locally on your computer, where only you can access them. No one else can access your content unless you send them the source files or the published output.

Will Storyline 3 still work after the end of support for Storyline 3?

While Storyline 3 will continue to work after December 30, 2024, future operating system updates may cause the app to function unexpectedly or not at all.

Can I install and activate Storyline 3 after December 30, 2024?

Yes. See these articles for details:

What happens if an operating system upgrade, browser update, or security vulnerability breaks my Storyline 3 courses?

Storyline 3 won't receive any updates after December 30, 2024. We recommend upgrading to Articulate 360 (which includes Storyline 360 and continuous updates) so you can publish content that works beautifully and reliably in all major operating systems and browsers. Here are the system requirements for authoring and viewing content in all Articulate 360 apps.

Will you maintain compatibility between Storyline 360 and Storyline 3 project files?

No. We won't maintain project file compatibility between Storyline 360 and Storyline 3. Eventually, Storyline 360 projects using updated features will no longer be compatible with Storyline 3.